Date: February 18, 2014
Nominated by: Lisa Norwood
Accomplishment: John Strong can work miracles! Despite being under a lot of pressure to handle a variety of complications occurring as a result of the transition to Office 360, John was immediately responsive to my request to figure out why my laptop suddenly stopped working. Although it took nearly three weeks of trouble-shooting he persisted until a solution was found. On top of this, he proactively re-loaded all of my software onto my new hard drive and provided me with a list of items I would need to reload myself.
Benefit to the Hajim School: In my ongoing quest to go paperless and to be more efficient with my work, I rely heavily upon all of my electronic devices working in sync with one another. When something as critical as my laptop crashes, my ability to stay on top of ongoing projects and obligations is seriously impacted. Without being explicitly told, John immediately understood the urgency of the situation.
Date: February 14, 2014
Nominated by: Tony Green
Accomplishment: John has been incredibly helpful and accessible, as the school has transitioned to a new email platform. He has followed-up with multiple faculty & staff proactively to ensure that email is working correctly.
Benefit to the Hajim School: The high-level of customer service has eased the burden associated with the email transition and allowed faculty & staff to continue their operations.