Real Readers give Hajim students an edge

November 7, 2018

real reader meets with  student

Neil Anderson ’07 (PhD optics), at left, shares career advice with Jason Tiemer ’19, an optics major, at Starbucks across from College Town. Anderson, director of strategic marketing at IDEX Scientific Fluidics and Optics, volunteers as a Real Reader for the WRT273: Communicating Your Professional Identity class, which is now required of Hajim engineering students. Anderson’s feedback on the resumes and other material Tiemer prepares for his portfolio -- and on Tiemer’s communication skills -- are an important part of the class.

Aaron Swerdlow-Freed ‘15 says the insights he received as a student from a Real Reader were critical to his subsequent career.

Lisa Bobich ‘04 wishes she could have benefited from a similar experience.

Both are now Real Readers themselves.

They among 105 professional engineer alumni who have volunteered their time this semester to give Hajim School students “real world” feedback on the resumes, cover letters, LinkedIn profiles, and other items they prepare for their portfolios as part of WRT 273: Communicating Your Professional Identity.

The 2-credit course, required of all engineering undergraduates in ABET-accredited departments -- and highly recommended for computer science undergrads -- is taught by a group of writing faculty and Greene Center career advisers trained by the Writing, Speaking, and Argument Program.

However, feedback from Real Readers is factored in as 10 percent of the grade students receive.

“Their input is really important because it provides extra motivation for the students; it makes it real for them that when you go out into the job market, this is the kind of feedback you’ll be getting,” says Deborah Rossen-Knill, director of the WSAP.

While other schools have career and professional communication courses, the WRT 27X courses "are unique in that we use a writing-pedagogy framework to explore and develop professional identities,” says Laura Jones, lead instructor for the courses. “There’s no better way to help students see how effectively they are presenting their professional identities than to have a Real Reader evaluate their work and give feedback.”

Swerdlow-Freed can vouch for that. “(WRT) 273 was the most valuable class I took at Rochester as far as my ability to get a career and my performance within it,” he says. “And the Real Reader part of it was an incredibly positive experience.”

Bobich says she’s surprised that other universities aren’t replicating the Rochester model.  

“This is the best program I can possibly think of.”

How it started 

Former Hajim School dean Rob Clark, the University’s current provost, provided the impetus that led to the launch of WRT 273 classes for engineering students in 2013. He had heard repeated comments from CEOs – many of them University alumni – that college graduates across the board, accustomed to communicating by text and other digital formats, often struggle to present themselves professionally when applying for internships and jobs.

The WRT 273 requirement, he reasoned, would give Hajim students an advantage, especially if it included feedback from Read Readers.

The course, designed and implemented by WSAP in collaboration with the Gwen M. Greene Center for Career Education and Connections, was phased in as a requirement for engineering students starting with the class of 2018. 

As a result, WSAP needs a regular supply of volunteers willing to serve as Real Readers.  Last spring 148 Real Readers worked with 252 students enrolled in WRT273 class sections; at least that many students, it is anticipated, will be enrolled next spring.

In addition to Hajim School alumni, parents of University students and friends of the University have also served as Real Readers. At least two years of work experience is preferred. (For more information, contact:

The departments of biology, psychology, mathematics and political science and international relations have also made real readers available as part of their WRT classes. Another section is available for students of any major.

How it works

There are three required and one optional point of contact between a reader and a student. 

  1. About a week after the course begins, students log into a database of Real Reader bios to choose the reader they would like to work with. Readers are notified by email, but it is up to the student to send a networking note requesting a conversation via phone, Skype, or in person. This initial informational interview, lasting 30 minutes to an hour, allows students to practice professional communication skills as they ask about the reader’s own career path, education, and current work, and ask for tips and advice. After the conversation, readers provide feedback and suggestions on how the conversation went.

  2. At mid semester, readers download and review resumes, CVs, cover letters, and application essays students have written for specific audiences. Readers respond to questions students submit with their work and have the option to comment on the material.

  3. Over the next few weeks, students work on elevator pitches, written project abstracts, interviewing skills, and LinkedIn profiles, and continue to revise their application materials. Students are encouraged at this point to request additional reader assistance.
  1. Near the end of the semester, readers download and review their students’ final portfolios. They are asked to rate the students’ communications skills and professionalism by answering two questions: On a scale of one to five, would you likely refer this student to your network of contacts based on the quality of the materials in the portfolio, and also on student’s professional behavior?

The total time commitment involved in being a Real Reader varies. It depends on how many students a reader is mentoring (that’s up to the reader; some mentor as many as five students at a time, though first-time readers are encouraged to mentor only one, says Jones). It also depends on the extent to which students request additional assistance.

The WSAP has Real Reader training videos available. It has also set up a channel on Slack for Real Readers to communicate with each other. 

'I'm really able to help them'

Swerdlow-Freed, now an enterprise account executive at Macedon Technologies in Herndon, VA, says the real reader component of WRT 273 had fewer points of contact between readers and students when he took the course as a computer science undergraduate. Nonetheless, his real reader – a solutions engineer – made a “very positive impression” on him. 

In the course of his studies, Swerdlow-Freed became interested in not only the technical skills involved in computer science, but in learning how to communicate his work to a general audience.  His Real Reader, he discovered, was doing exactly that in his job – working directly with prospective clients to help them understand the software they were buying, and how it worked. 

“So that was something l looked into very deeply because it really appealed to me,” Swerdlow-Freed says. And when his current position opened up, requiring both technical knowledge and ability to communicate with clients, “I was able to make a pretty strong business case to let me take it over rather than hiring someone new.”

He’s been a Real Reader for three semesters. “I make it a policy to push on the students lightly,” he says, “I’m never going to tell them, ‘hey, you should come to me and ask if I will be a reference,’ or ‘you should come to me and ask about your resume.’  But I’m always looking for the students who are willing to reach out and get everything that they can out of this program. And when they do that, I’m really able to help them.”

'More than just resumes and cover letters'

Bobich went on to earn master’s and PhD degrees in bioengineering at Arizona State University after completing her BS in biomedical engineering at Rochester. She’s now a principal product engineer and sourcing engineering process coordinator for Medtronic in Tempe. 

Five years ago, Laura Jones emailed her about the Real Reader program. 

 “I remember when I was at the University of Rochester, trying to apply for internships and for jobs, and not being sure what to put in my resume or in my cover letter,” Bobich says. “The only person I could think of, to reach out to, was my father because he worked as an engineer.” But it can be awkward for students to rely on their parents for input, she adds.  “So, when they approached me with the idea for this program, it just totally resonated with me that this was exactly what I was hoping to find when I was a student.”

“And I’ve been hooked ever since.”

Talking with WRT273 students, Bobich says, helps her “keep track of what’s going on at the University, and if all the students enjoy the University as much as I did.”

She rarely limits the initial informational interview to the recommended 30 minutes.

“This is about more than just resumes and cover letters,” she says. “A lot of the students ask me should they apply to grad school or apply for job? What’s the benefit of getting a higher degree? Should I try to work while I’m at school, or just focus on my course work? What kind of internship should I get? Does it matter if it’s an internship or a research position? These are important discussions to have.”

(Real Readers are among the thousands of volunteers who make a difference at the University of Rochester. For more information on volunteer opportunities, visit: