Resources for Wellbeing

The University provides resources to support the wellbeing of its members, including undergraduate and graduate students, postdocs, staff, and faculty. Members of the University are encouraged to engage the staff and resources available on campus.

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University Counseling Center

The University Counseling Center (UCC) is available to all University of Rochester undergraduate and graduate students, as well as post-doctoral appointees. It offers Crisis Services at any time, 24 hours a day, 7 days a week. Any student or postdoc, domestic or international, experiencing a mental health emergency can call (585) 275-3113 any day at any time of day.

The CARE Network is in place to assist University of Rochester students. It enables members of the University community to express their concerns about a student through its online referral form. Staff will reach out to the student to provide support and resources.

In addition, the Interfaith Chapel offers support to students, who can call (585) 275-4321 or email Denise Yarbrough if they need help. Many of the faith communities of the chapel are offering virtual worship services. Simply contact the leader of the faith community you are interested in for details.

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Employee Assistance Program

The Employee Assistance Program (EAP) is in place to assist any faculty or staff in need of help. It is a confidential service that provides employees the opportunity to discuss personal or work-related problems with a professional counselor 24 hours a day, 365 days a year. These resources are available in-person or via telehealth. Grief and Bereavement are just a couple of examples that EAP may assist employees. To make an appointment, call 585-276-9110 or fill out the online form.

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Resources and Policies Related to the COVID-19 Pandemic

The University of Rochester COVID-19 Resource Center provides the latest updates and information about the University of Rochester’s COVID-19 safety guidelines, dashboard, and support services. Information for specific University communities is available for:

Additional support services related to the COVID-19 pandemic exist at the University. The University Counseling Center (UCC) remains open for remote support for all full-time students and postdocs and offers suggestions for managing fears and anxiety about the novel coronavirus.

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Office for Equity and Inclusion

The Office of Equity and Inclusion (OEI) is dedicated to cultivating an equitable, respectful, and welcoming culture at the University of Rochester. Read more:

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Public Safety

The University of Rochester’s Department of Public Safety is committed to ensuring the safety and wellbeing of everyone in the University community. Dial x13 for any emergency, including fire, chemical spill, hazardous material spill, medical emergency, or ambulance. Ways to reach Public Safety are:

  • Pick up a Blue Light Emergency Phone or
  • Dial 13 from any University phone or
  • Dial #413 from any AT&T or Verizon cell phone or
  • Call or text (585) 275-3333 from any other cell phone or other non-University phone

For emergency services at off-campus facilities, dial 911 from non-University phones or 9-911 from University phones.

Other important phone numbers are:

  • (585) 275-2662 - Chemical Exposures (UHS Occupational Medicine)
  • 1 (800) 222-1222 - Poison Control
  • (585) 275-RAPE (275-7273) - Sexual Assault Hotline
  • (585) 275-5151 - Life Line/Crisis Center
  • (585) 275-4551 - Strong Memorial Hospital Emergency Department

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Sexual Misconduct and Title IX

The University of Rochester is committed to creating a safe and supportive environment where all members of our community are treated with dignity and respect. See the University's Sexual Misconduct and Title IX page for information and resources that are available on campus and beyond to anyone who has experienced sex or gender discrimination, including sexual misconduct, sexual harassment, sexual assault, stalking, and intimate partner violence.

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Discrimination and Harassment

The University is governed by multiple state and federal laws that prohibit discrimination and harassment based on various protected classes and the Policy Against Discrimination, Harassment, and Discriminatory Employment/Service Practices is intended to comply with all of them.

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Office of Disability Resources

The Office of Disability Resources offers a variety of services for University of Rochester students, postdocs, faculty, and staff. These services aim to provide an inclusive experience and equal access for students to academic content and program requirements. If you are a student considering whether or not to pursue disability accommodations, we encourage you to set up a meeting with an access coordinator. Students are not considered to have self-identified a disability until they specifically express a desire to do so through an individual interview and by submitting the application form. Faculty and staff who require disability accommodations should visit the University's Disability Services website.

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Environmental Health and Safety

The Department of Environmental Health and Safety (EH&S) provides safety, compliance and advisory services to the University community, including our Medical Center, Eastman School of Music and Memorial Art Gallery, through managing risks, assessing and evaluating the environment, advocating safe work practices, providing quality educational programs and ensuring compliance with University and regulatory standards. For any comments, questions or concerns, please contact EH&S at (585) 275-3241 or by email.

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Resources for Conflict Resolution

The University provides both informal and formal processes to attempt to resolve disputes through its Grievance Policy. In an effort to strengthen a culture of respect, the University has an initiative focused on restorative practices, a method of conflict resolution that can be an effective way to rebuild trust when conflict arises.

The faculty ombudsperson (or ombuds) serves as a neutral resource who provides confidential and informal assistance to members of the campus community. The goal of the office is to provide faculty with voluntary, informal, neutral, and confidential assistance in resolving University-related issues or concerns. Ombudspersons follow the International Ombudsman Association Standards of Practice and Code of Ethics.

The grievance procedure is designed to supplement the informal departmental means of resolving staff members’ problems or complaints. It may be used whenever a staff member’s efforts to solve the problem through discussion with the immediate supervisor have been unsuccessful.

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Resources for Students and Postdocs

The Greene Center for Career Education and Connections provides students with the resources and tools needed to develop connections between their personal and professional aspirations, academic pursuits and co-curricular experiences including on-campus employment, research activities, and internships. Students have access to one-on-one career exploration and industry advising appointments, peer advising through collaboration hours, graduate and professional school preparation, on and off-campus recruitment activities, internship funding for summer internships, programs and events, and alumni connections.

Critical food, clothing, housing and other resources can be obtained through the Student Support Basic Needs Hub, which was created to facilitate the connection of campus and community resources. The hub provides urgent, essential student necessities, such as food, clothing, housing, and access to academic tools. Assistance provided through the hub is not intended to replace or supplement current student financial aid and it does not need to be repaid. Apply online.

The University of Rochester Food Pantry is dedicated to serving and supporting all current Rochester undergraduate and graduate students, as well as post-doctoral appointees. In order to reduce COVID-19-related health risks for both students and pantry staff, the Food Pantry is taking online orders to process grocery bag pick-ups.

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